Frequently Asked Questions (FAQ): Everything You Need to Know About Your Automatic Fish Feeder
How long does shipping take?
Shipping times vary depending on your location:
- Standard Shipping: 5–7 business days.
- Express Shipping: 2–3 business days.
You’ll receive a tracking number once your order is shipped.
Do you offer international shipping?
We currently ship within the United States only.
How much does shipping cost?
We offer free standard shipping on all orders. Express shipping options are available at an additional cost, displayed during checkout.
Can I track my order?
Yes, once your order is shipped, you’ll receive a tracking number via email to track your package.
What is your return policy?
We offer a 30-day return policy. If you’re not completely satisfied, you can return the product within 30 days of delivery. Items must be in their original condition and packaging.
How do I initiate a return?
Contact our customer support team with your order number to request a return. We’ll provide instructions and a return shipping label.
Do I have to pay for return shipping?
We cover return shipping costs for defective or damaged items. For all other returns, the customer is responsible for return shipping fees.
When will I receive my refund?
Refunds are processed within 5–7 business days after we receive and inspect the returned item. The amount will be credited to your original payment method.
What should I do if my product arrives damaged or defective?
Please contact our support team within 48 hours of delivery. Include photos of the damage or defect, and we’ll arrange for a replacement or refund.
Can I cancel or change my order after placing it?
Orders can be canceled or modified within 24 hours of purchase. After this, the order will already be processed for shipping.